Tired of Being Just a Number? Discover the Oshawa Security Difference

If your home or business security is managed by Telus, one of Canada’s largest telecommunications providers, you already know the frustration. What was sold as a convenient “bundle” has likely become a source of recurring headaches, neglected service, and the unsettling realization that your safety is just another line item in a corporate spreadsheet somewhere.

You chose a name you recognized, trusting they’d be there when it mattered. But the reality? You’re navigating automated call systems when you need a human, dealing with service delays that stretch into days, and speaking with support agents who’ve never set foot in your city—let alone understand its unique security landscape.

It’s time to take your security back from the corporate machinery. It’s time to switch to Oshawa Security Systems.

The “Big Box” Security Letdown: Why Customers Leave Telus

When your security provider is a massive telecommunications conglomerate, your protection isn’t their passion—it’s a side business. Your experience is likely riddled with systemic failures that no customer should have to tolerate, especially when their safety is on the line.

The Endless Automated Run-Around

“Please listen carefully, as our menu options have changed…” How many minutes have you lost navigating robotic menus, pressing zero repeatedly, only to be disconnected or told to “visit our website”? You’re funneled into digital dead-ends with automated chatbots that are incapable of understanding nuanced security concerns.

The Human Disconnect: Call Centers Far Away

The person on the other end of the line, while likely well-intentioned, is often located in a different province or country. They don’t know your community, the specific response protocols of your local police, or the unique challenges of your area. You’re forced to explain your situation multiple times, only to receive generic, scripted responses.

Glacial Response Times & Service Delays

When you need service, you’re often told the earliest available appointment is days away. Your security is left vulnerable because you’re stuck in a queue with thousands of other frustrated customers across the country.

The Feeling of Being Trapped

You’re locked into multi-year agreements that benefit the provider far more than they benefit you. Breaking free feels impossible without facing punishing cancellation fees.

How to Cancel Your Telus Security Service

Step 1: Contact Telus

Call Telus at 1-866-558-2273 and ask to speak with the Smart Home Alarm customer service department. Clearly state that you’re calling to cancel your security service.

Step 2: Stand Firm Against Retention Offers

The customer service representative will try to get you to reconsider your cancellation. They’ll offer various incentives to stay with Telus, but each retention offer comes with a new contractual term. If you’re unhappy with service, price, or any other issue, avoiding a new contract is crucial.

Step 3: Understand Your Contract Status

Telus alarm systems require a 3-year contractual term. Determine if your service term has expired or if you’re still under contract:

• If your contractual term has expired: You can cancel without financial penalties
• If you’re still under contract: There will be cancellation fees

Step 4: Know the Cancellation Fees

The cancellation fee depends on your plan:

• SmartHome Smart Camera package: $10/month for the remainder of your term
• SmartHome Smart Automation packages: $35/month for the remainder of your term
• SmartHome Secure packages: $35/month for the remainder of your term

Your cancellation will not be processed until the final payment has been made.

The Oshawa Security Advantage: Your Security Deserves a Partner, Not Just a Provider

We didn’t build our company to be the biggest. We built it to be the best. We are the direct antidote to the corporate neglect you’ve grown accustomed to.

Local Monitoring with a Human Touch

While the big telecoms centralize monitoring to cut costs, we believe your security is rooted in your community. Our monitoring professionals are local. They know your streets and have direct relationships with Durham Regional Police, fire departments, and EMS. This local expertise means faster, more accurate emergency dispatch because every second counts.

We Actually Answer Our Phones

This is the cornerstone of our service. When you call Oshawa Security, a qualified, local team member picks up the phone. No menus. No transfers. No excuses. The person who answers has the knowledge and authority to help you immediately.

We Treat You Like a Partner, Not a Number

We reject the one-size-fits-all model. We begin our partnership with an in-depth assessment of your property, its layout, and its unique risks. We then design a solution that fits you perfectly—not one that forces you into a pre-packaged box.

We Make Switching Seamless

The idea of switching providers can feel daunting, but we’ve mastered the process. We are experts in migrating clients away from restrictive systems.

The good news: In the vast majority of cases, we can integrate your existing Telus sensors, cameras, and hardware into our superior, locally monitored platform. This means you get an immediate upgrade in service and support without the cost of a full system replacement.

We handle the entire technical transition with minimal disruption, keeping you informed every step of the way.

You Have a Choice. Choose a Company That Cares.

You entrusted a corporate giant with your safety and received a call center and a contract. It’s time to entrust a local partner and receive:

• True peace of mind
• Pride of ownership
• Security you can truly rely on

Choose the security company that answers the phone.
Choose the monitoring center that knows your neighborhood better than an automated menu.
Choose the team that treats your security like it’s their own.

Ready to Make the Switch?

Contact Oshawa Security Systems today for a free, no-obligation security consultation. Let us show you what it’s like to be a valued client, not just an account number.

Call us now: 1-905-725-1041

Local Experts. Proven Protection